Questions and contact

Products in the stores

Write to us: 
Contact Form for In-Store Products

Give us a call: 
M-Infoline 
+41 (0)800 84 0848

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

If you have any questions about your order at Migros Online, e.g. about delivery, payment, refunds, invoices or other topics, you can find help here.

Frequently asked questions and answers about online orders 

Contact information
Was there a problem with the products in your delivery or the delivery service? 
Report a problem 

Do you have a general problem or a question? 
Contact form Migros Online 

Telephone support: 
0 848 111 999 (8 cents/min*)

Monday to Friday: 08:00– 21:30 
Saturday: 07:00–14:00

*Calls from mobile networks may incur different charges. 

Here you’ll find the answers to your questions about the Migros App.  

FAQs 

Here you’ll find the answers to your questions about subitoGo.  

FAQs 

Migros App

Write to us: 
Contact form Migros App and subitoGo 

Give us a call:
All questions about the Migros App and subitoGo - Migros Online 
0848 111 999 (8ct./Min.)

Monday to Friday: 08:00 - 21:30 
Saturday: 07:00 - 14:00 

Here you’ll find answers to the most important questions about the Cumulus loyalty programme as well as contact options.

Answers to your questions about Cumulus
FAQs

Customer contact Cumulus

Write to us: 
Contact form Cumulus 

Give us a call: 
Contact: Cumulus-Infoline 
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections) 
From abroad: +41 44 444 88 44 (costs depend on the provider) 

Monday to Friday: 08:00– 19:00 
Saturday: 08:00–16:00 

If you have questions about your Migros Account, you’ll find help and contact options here.

FAQ - Migros Account 

Write to us: 
Contact form Migros Account 

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge) 

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00 

Are you a cooperative member and would like to change your contact details for the newsletter, your Migros or Cumulus account or the Migros magazine? Then you've come to the right place. 

You can change your address in your Migros account 

If you don't want to make the changes yourself, you can also get in touch with us using one of the contact options below. 

Send us a message:   
Migros account contact form 

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

Here you’ll find all answers to your frequently asked questions about our pickup and return service PickMup as well as contact options. 

FAQs 

Write to us: 
Contact form 
 
Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

Do you have any questions on our training and job opportunities? We will gladly help you on the Migros Working World Portal.

FAQs 

Write to us: 
Migros Working World contact form

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00 

Questions and answers about our gift card service are available here, as are the options for topping up your card or contacting us personally. 

FAQs 

Balance enquiry: 
Would you like to check the current balance of your gift card or top up your credit? 

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

Our service for business customers: 
Contact form for business customers

We will gladly help with any questions you may have about warranties, repairs, and spare parts.

Write to us: 
Contact Form

Give us a call: 
0848 151 151

* Different fees may apply for calls from mobile networks.

Former Specialist Stores

SportX: 
For questions about SportX products, you can visit an Ochsner Sport branch or contact the customer service.

Bike World: 
Thömus Bike World AG takes over the existing warranty and repair services for Bike World and continues to provide you with comprehensive support.

Micasa: 
For questions or concerns, please visit the contact page on micasa.ch.

melectronics: 
melectronics has been taken over by Media Markt. We are happy to assist you with any inquiries regarding warranties, repairs, and spare parts.

Frequently Asked Questions 
Contact Form

Do it + Garden: 
The online shop and Do it + Garden stores are closed. 
We are happy to assist you with any inquiries regarding warranties, repairs, and spare parts.

Contact Form

We will gladly answer specific questions on collection promotions, campaigns and competitions here. 

Write to us: 
Contact form 

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

Would you like to subscribe to the Migros Magazine, change your address, suspend delivery or cancel your subscription? 
Subscription management

Do you have questions about puzzles or competitions in the Migros Magazine? 
Contact form

For feedback or general questions about Migros Magazine, please use our contact form: 
Contact form
 

We will gladly answer specific questions on the Migros Restaurants and Take Away here.

Write to us: 
Contact form

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00

Contact us if you have any questions about Migros Mobile. 
 
Migros Mobile contact 
 

Here you'll find the answers to frequently asked questions about Migusto from our customers. These are updated on a regular basis.

The query will be processed by the Cumulus customer service team. The link will take you to the online form on the Cumulus website, where your query will be processed.  

FAQs 

Write to us: 
Migusto contact form (Cumulus) 
NB:Your query is processed via the Cumulus customer service team.

Give us a call: 
Contact: Cumulus-Infoline 
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections) 
From abroad: +41 44 444 88 44 (costs depend on the provider) 

Monday to Friday: 08:00– 19:00 
Saturday: 08:00–16:00

Contact us either using the contact form on the Famigros website or via the Cumulus Infoline

Write to us:  
Famigros contact form 
 

Give us a call: 
Contact: Cumulus-Infoline 
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections) 
From abroad: +41 44 444 88 44 (costs depend on the provider) 

Monday to Friday: 08:00– 19:00 
Saturday: 08:00–16:00

If your query doesn't fit into any other category, simply write to us here and select "Miscellaneous" on the contact form: 

Contact form

Give us a call: 
M-Infoline 
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30 
Saturday: 09:00–13:00