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Help & contact

We look forward to your request. Here you’ll find all the contact forms, phone numbers and answers to the frequently asked questions.

How can we help?

Find out more in our FAQs or get in touch with us.

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Migros supermarket
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Questions and contact Migros supermarket

Products in the stores

If you have questions about products and prices in the stores, check our frequently asked questions or contact our Customer Service.

FAQs
 

Write to us:
Contact form for products in the stores

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00


Migros Online (online supermarket)

If you have questions about your order or delivery at Migros Online you'll find the answers and contact options here.

FAQs
 

Write to us:
Contact form Migros Online

Give us a call:
0 848 111 999 (8 cents/min*)

Monday to Friday: 08:00– 21:30
Saturday: 07:00–14:00

*Different charges may apply for calls from mobile networks.

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Migros App
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Questions and contact Migros App

Here you’ll find the answers to your questions about the Migros App. 

FAQs


Migros App

Write to us:
Contact form Migros App

Give us a call:

Questions about Cumulus - Infoline-Cumulus
From Switzerland: 0848 85 0848 (8ct./minute from the Swiss fixed network)
From abroad: + +41 44 444 88 44 (costs according to operator)
Monday to Friday: 08:00 - 19:00
Saturday: 08:00 - 19:00

All other questions about the Migros App - Migros Online
0848 111 999 (8ct./Min.)
Monday to Friday: 08:00 - 21:30
Saturday: 07:00 - 14:00

Zum Kontakformular für die Migros App
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Migros Account
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Questions and contact Migros Account

If you have questions about your Migros Account, you’ll find help and contact options here.

FAQ - Migros Account

Write to us:
Contact form Migros Account

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

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Cumulus
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Questions and contact Cumulus

Here you’ll find answers to the most important questions about the Cumulus loyalty programme as well as contact options.

FAQs

Customer contact Cumulus

Write to us:
Contact form Cumulus

Give us a call:
Contact: Cumulus-Infoline
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections)
From abroad: +41 44 444 88 44 (costs depend on the provider)

Monday to Friday: 08:00– 19:00
Saturday: 08:00–16:00

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subitoGo
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Questions and contact subitoGo

Here you’ll find answers to your questions as well as contact options for subitoGo.

FAQs

Write to us:
Contact form subitoGo

Give us a call:

Questions about Cumulus - Infoline-Cumulus
From Switzerland: 0848 85 0848 (8ct./minute from the Swiss fixed network)
From abroad: + +41 44 444 88 44 (costs according to operator)
Monday to Friday: 08:00 - 19:00
Saturday: 08:00 - 19:00

Questions about subitoGo - Migros Online
0848 111 999 (8ct./Min.)
Monday to Friday: 08:00 - 21:30
Saturday: 07:00 - 14:00

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Pickup (PickMup)
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Questions and contact pickup (PickMup)

Here you’ll find all answers to your frequently asked questions about our pickup and return service PickMup as well as contact options. 

FAQs

Write to us:
Contact form PickMup

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

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Specialist markets online shops
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Migros specialist markets customer service

Here you'll find answers to any question you may have about online purchases at Migros specialist markets.

FAQs

Write to us:
Contact form specialist markets

Give us a call:
Questions on online shops & online orders:
Migros-Service 0848 601 601 (8 cents/min*)

Monday to Friday: 08:00–18.00.

*Different charges may apply for calls from mobile networks.

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Famigros
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Famigros contact

Contact us either using the contact form on the Famigros website or via the Cumulus Infoline

Write to us: 
Famigros contact form
 

Give us a call:
Contact: Cumulus-Infoline
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections)
From abroad: +41 44 444 88 44 (costs depend on the provider)

Monday to Friday: 08:00– 19:00
Saturday: 08:00–16:00

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Migusto
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Migusto FAQs and contact

Here you'll find the answers to frequently asked questions about Migusto from our customers. These are updated on a regular basis.

The query will be processed by the Cumulus customer service team. The link will take you to the online form on the Cumulus website, where your query will be processed. 

FAQs

Write to us:
Migusto contact form (Cumulus)
NB:Your query is processed via the Cumulus customer service team.

Give us a call:
Contact: Cumulus-Infoline
From Switzerland: 0848 85 0848 (8 cents/min from Swiss landline connections)
From abroad:​​​​​​​ +41 44 444 88 44 (costs depend on the provider)

Monday to Friday: 08:00– 19:00
Saturday: 08:00–16:00

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M-Budget Mobile
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M-Budget Mobile contact

Contact us if you have any questions about M-Budget Mobile.

Write to us:
M-Budget contact form

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Repairs and spare parts
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Customer service for repairs and spare parts

We would be happy to help you with any queries you may have about repairs or spare parts.

Write to us:
Migros Service contact form

Give us a call:
Questions on online shops & online orders:
Migros-Service 0848 601 601 (8 cents/min*)

Monday to Friday: 08:00–18.00.

*Different charges may apply for calls from mobile networks.

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Migros magazine
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Migros magazine customer service

Contact us to provide feedback on the Migros magazine or if you have questions about your subscription.

Write to us:
Migros magazine contact form
 

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Job postings
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Contact Migros Working World

Do you have any questions on our training and job opportunities? We will gladly help you on the Migros Working World Portal.

FAQs

Write to us:
Migros Working World contact form

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

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Change of address
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Change of address

Are you a cooperative member and would like to change your contact details for the newsletter, your Migros or Cumulus account or the Migros magazine? Then you've come to the right place.

You can change your address in your Migros account 

If you don't want to make the changes yourself, you can also get in touch with us using one of the contact options below.

Send us a message:  
Migros account contact form

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

 

 

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Gift cards
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Gift card contact and services

Questions and answers about our gift card service are available here, as are the options for topping up your card or contacting us personally.

FAQs

Balance enquiry:
Would you like to check the current balance of your gift card or top up your credit?

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

Our service for business customers:
Contact form for business customers

 

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Collection promotions and campaigns
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Collection promotions and campaigns contact

We will gladly answer specific questions on collection promotions, campaigns and competitions here.

Write to us:
Contact form

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

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Migros Gastronomy
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Migros Restaurants and Take Away contact

We will gladly answer specific questions on the Migros Restaurants and Take Away here.

Write to us:
Contact form

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

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Miscellaneous
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Contact for other queries

If your query doesn't fit into any other category, 

simply write to us here and select "Miscellaneous" on the contact form:

Write to us:
Contact form

Give us a call:
M-Infoline
+41 (0)800 84 0848 (free of charge)

Monday to Friday: 08:30– 17:30
Saturday: 09:00–13:00

  • New Year (January 1st)
  • January 2nd
  • Good Friday
  • Easter Monday
  • (1 May, depending on the region)
  • Ascension Day
  • Whit Monday
  • National holiday (August 1st)
  • Christmas (25 December)
  • St. Stephen's Day (26 December)
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Addresses & telephone numbers

Here, you will find the addresses and telephone numbers of selected Migros institutions.